What our Customers say...

Testimonials

They were very professional and had great customer service

Five stars! They're GREAT!

Professional, punctual and fast.

Great customer service, speedy and thorough work, and professional proposals.

Mr. Rodriguez is an excellent employee who enjoys what he does. He takes pride in his work and professionalism. If there were more people like him in this world I really believe it would be better.

Francisco and Carlos finished the job and they did a wonderful job and were extremely nice, very knowledgeable and competent, and made this whole (stressful) experience a lot easier for me. I would recommend SERVPRO to anyone!

Alex Dublin is the epitome of a knowledgeable professional who combined the best in technical skill with explaining in common sense terms the work and timing involved. SERVPRO’s good customer service and flexibility stood out in working with us to get the job done in the time of coronavirus. I highly recommend them.

Very professional and fast. Definitely recommend.

My apartment building nearly burned down due to a kitchen fire.  The property manager called SERVPRO and they came promptly. Francisco was great he took care of everything and got all the clearances to start working right away.

SERVPRO of Alexandria was very prompt. Their associate Chris, was very professional and communicative about what the process was, what was going to happen, and how long it was going to take. Will definitely use this business again.

SERVPRO was recommended to us by our neighbors after we had water damage in our house. Kristin, a job coordinator there, was the first person we spoke to when we called. After explaining our situation to her, she quickly started making arrangements for water mitigation to begin immediately. Kristin was on top of everything and explained the process to us very clearly so we knew what steps were being taken to save our home! She walked us through the process so we knew what work was being done, why it was being done, and worked around our schedule. Kristin even contacted recommended third party vendors, that were outside the scope of SERVPRO’s services, to set appointments up for us for their services. We could not have made it through all the loops we had to jump through with such a stressful situation if we didn’t have Kristin guiding us through it all. Kristin went above and beyond to make sure that we were totally taken care of from the very beginning to the very end. We couldn’t have asked for any better service. She is truly amazing! Thank you Kristin for all of your help, professionalism and genuine care!

I called and within 48 hours the ceiling was repaired and painted. Even though we had a kitchen renovation 4 years ago, the painter was able to match the ceiling color perfectly...and he only had a partial sample of the old color. The cost was acceptable for the quick response and assessment for what work needed to be done. I was prepared for much worse.

Chris and team at SERVPRO of Alexandria were fantastic. They responded within an hour on a Saturday and started the process. They were in and out in no time.

I cannot recommend Bill and the SERVPRO team enough. They went out of their way to come out (on short notice) and fog our private gym [Underground Athlete] to mitigate the potential spread of Covid-19. The team was professional and worked around our challenging schedule. Hopefully I don't need this type of service again, but if I do, personally or professionally, I know who to call. 5 stars all the way

Francisco and his crew at SERVPRO are fantastic. I highly recommend them. They took care of the clean up from water damage throughout my home from busted pipes during the winter storm in Texas. They are very, professional, polite and personable. Thank you Francisco and your team.  

 

Chris & Aleyda were at our house within the hour after we called for assistance. Chris explained everything to us in detail and answered all of our questions. Really helpful in alleviating the stress of the situation.

Chris from SERVPRO came very quickly after hours, which made our cleanup take even less time than expected. He removed the equipment when the space was dry even though he originally estimated a longer time. We appreciate that he customized his service to our needs rather than just completing a protocol that wasn't needed.

SERVPRO is awesome. We live in Irving TX and had major damage to our home from the recent cold weather. The Maryland/Virginia Crew were Best In Class. I highly recommend this group and this Company. A big Thank you to Francisco (Supervisor)and Carlos (Team Leader)!!!!

"Great team"

"Thank you these guys were great." 

"Keep up the good work- Francisco and Luis deserve high praise for their work and professionalism."

"Francisco was excellent. He is very professional, courteous and thoughtful." 

"Find more people like Francisco, Salvador and Jennifer. They have all been so attentive and responsive."

"Fast, responsive, knowledgeable, professional and courteous."

"Thank you for the priority response to my needs."

"Don't change your service/people!"

"11 out of 10" 

"I have been very impressed and pleased by the service provided by SERVPRO."

These folks were absolute lifesavers and I will recommend them highly to everyone. I am SO thankful!

Thank you Francisco and team. He explained the entire process clearly so I knew what to expect. Very professional and courteous. 

SERVPRO saved us. Thank goodness they could help us before Thanksgiving!

Storm damage was everywhere and NO POWER. SERVPRO came anyway and started helping us with all the mess.

Water was all over my house. I called SERVPRO and they rushed over. Thanks for all the help!

I have never seen so much water. SERVPRO arrived and quick removed the water plus dried everything out!

Cooking for Christmas Day dinner and the stove caught on fire. SERPRO responded and worked with our insurance company quickly. Thank you SERVPRO!

I am a Realtor and SERVPRO helped my clients clean up their new house.

Sprinkler Pipe burst and SERVPRO was recommended by our Insurance Adjuster.

We remolded our house and discovered Mold. Unfortunately, it is was not covered by our Home Owner Insurance policy but SERVPRO worked with us to resolve the Mold issue. Our house is finally back together and we are living in a Mold Free home. Thank you SERVPRO of Alexandria